Why KVS Title Is Safer and More Productive With Outsourced IT

Since 2010, KVS Title has provided comprehensive title insurance and settlement services for commercial purchases, residential purchases, and refinance transactions. With a team of more than 80 people working across the country, KVS Title’s attorneys have performed more than 70,000 settlements combined.

THE CHALLENGE

KVS Title encountered a number of challenges that threatened their operations due to a lack of reliable IT support. Technical issues were a constant source of frustration, leading to lost productivity and wasted time. Additionally, KVS Title recognized the potential risks of cyberattacks in the real estate industry. It was important to proactively seek out outsourced IT support to protect their valued agents and clients.

Understanding the importance of protecting their valued agents and clients from the ever-looming threat of cyberattacks, KVS Title took the initiative to proactively seek out outsourced IT support. This decision allowed them to have peace of mind, knowing that their systems were being monitored and maintained by a team of experts.

Now the KVS Title team can focus on what they do best - providing comprehensive title insurance and settlement services for commercial purchases, residential purchases, and refinance transactions. With over 80 skilled professionals spread across the country and a proven track record of more than 70,000 settlements, KVS Title has become a trusted name in the real estate industry.

THE SOLUTION

KVS Title faced increasing security threats to their systems and needed a reliable partner to keep their operations running smoothly. That's where Ntiva came in. With their unparalleled expertise, Ntiva was able to provide KVS Title with a comprehensive suite of IT services that not only kept their systems safe but also optimized their productivity.

Elizabeth X. Kidwell, Assistant Director of Operations, couldn't be more pleased with Ntiva's service. She says, "Ntiva's been amazing. They know our systems inside and out and have the experience to fix any issue quickly and efficiently. Their guidance on updating our tech and purchasing new hardware has been invaluable, and their in-person, on-site support has been a game-changer."

Thanks to Ntiva's dedicated technical resources, KVS Title has achieved greater operational resiliency and has been able to protect their stakeholders from potential security breaches. With their systems secure and their team productive, KVS Title can focus on what they do best – providing exceptional service to their clients.

THE RESULTS

Having dedicated IT support has been a game changer for KVS Title, helping to minimize downtime and keep employees productive.

In addition to the increase in productivity, KVS Title appreciates the personal level of support: “We’ve built a great relationship with Ntiva. Our on-site support is literally like family when they come in. They understand that when there’s an issue, we need it addressed right away,” says Elizabeth.

In an industry beset by digital disruptions, this combination of proactive guidance and responsive service has helped KVS Title become more secure.