Ntiva’s Supporting and Enablement of Microsoft 365 services are designed to empower your organization with the full spectrum of capabilities offered by Microsoft's comprehensive productivity suite.
Service Description
Ntiva’s Supporting and Enablement of Microsoft 365 services are designed to empower your organization with the full spectrum of capabilities offered by Microsoft's comprehensive productivity suite. We provide end-to-end support, from initial setup and configuration to ongoing maintenance and optimization, ensuring that your Microsoft 365 environment aligns perfectly with your business goals. Our team of experienced professionals will work closely with you to understand your unique needs and objectives, tailoring our support to maximize your ROI. With our expertise, you can optimize your Microsoft 365 investment and drive innovation within your company.
FEATURES & BENEFITS
Microsoft 365 offers numerous high-level benefits for your business, including enhanced collaboration and productivity tools that enable seamless teamwork from anywhere. It provides robust security features to safeguard your data and sensitive information, ensuring compliance with industry regulations. Additionally, Microsoft 365 offers scalable solutions that can adapt to your company's evolving needs, promoting growth and efficiency.
Microsoft 365 Apps
- Benefits:
- Enhanced Productivity: Access to familiar Office applications such as Word, Excel, and PowerPoint ensures users can create, edit, and collaborate on documents with ease.
- Automatic Updates: Microsoft 365 Apps receive automatic updates, ensuring that users always have the latest features and security patches.
- Cross-Platform Compatibility: Works seamlessly across Windows, Mac, iOS, and Android devices, enabling users to stay productive from anywhere.
- Features:
- Office Applications: Microsoft 365 Apps include Word, Excel, PowerPoint, Outlook, and more, catering to various productivity needs.
- Real-Time Collaboration: Co-authoring allows multiple users to work on documents simultaneously, facilitating efficient collaboration.
- Cloud Integration: Integration with OneDrive for Business enables easy document storage and sharing in the cloud.
Email, Calendar, and Scheduling
- Benefits:
- Efficient Communication: Streamlined email, calendar, and scheduling tools ensure effective communication and coordination within the organization.
- Remote Collaboration: Access emails and calendars from anywhere, promoting remote work and virtual meetings.
- Scheduling Optimization: Smart features help users find the best meeting times and avoid scheduling conflicts.
- Features:
- Outlook Integration: Seamless integration with Outlook for email management, scheduling, and calendar organization.
- Shared Calendars: Share calendars with colleagues for improved collaboration and scheduling.
- Meeting Insights: Insights and analytics help users analyze their email and meeting patterns for better time management.
Teams
- Benefits:
- Unified Collaboration: Teams offers chat, video conferencing, file sharing, and collaboration tools in one platform, simplifying communication.
- Remote Work Support: Facilitates remote work with virtual meetings, document sharing, and collaboration channels.
- Integration Capabilities: Easily integrates with other Microsoft 365 services and third-party applications.
- Features:
- Chat and Messaging: Real-time chat, threaded conversations, and group chats enable efficient communication.
- Video Conferencing: Host virtual meetings, webinars, and conference calls with advanced features like screen sharing.
- File Collaboration: Collaborate on documents, spreadsheets, and presentations directly within Teams.
SharePoint
- Benefits:
- Centralized Document Management: SharePoint offers a centralized platform for storing, organizing, and sharing documents, enhancing content management.
- Collaboration Hub: Facilitates seamless collaboration through document co-authoring, version control, and access permissions.
- Customizable Intranet: Create a customizable company intranet with SharePoint, providing employees with news, announcements, and resources.
- Features:
- Document Libraries: Organize documents into libraries with metadata, making it easy to find and categorize content.
- Team Sites: Create dedicated team sites for projects or departments with shared calendars, tasks, and document repositories.
- Workflow Automation: Automate business processes with SharePoint workflows, reducing manual tasks and improving efficiency.
Insights and Analytics (Power BI Pro)
- Benefits:
- Data Visualization: Create interactive and visually appealing reports and dashboards for better data comprehension.
- Data-Driven Decision Making: Empower users to make informed decisions based on real-time data insights.
- Collaborative Analytics: Share reports and dashboards with teams and stakeholders for collaborative data analysis.
- Features:
- Data Connectivity: Connect to a wide range of data sources, both on-premises and in the cloud.
- Advanced Analytics: Utilize advanced analytics capabilities, including predictive modeling and machine learning integration.
- Security and Compliance: Implement role-based access control (RBAC) and data governance to secure and govern your data.
Automation (Power Apps and Power Automate)
- Benefits:
- Efficiency Gains: Streamline and automate business processes, reducing manual tasks and improving operational efficiency.
- Low-Code Development: Empower non-developers to create custom apps and workflows with low-code/no-code platforms.
- Integration Capabilities: Seamlessly integrate with various data sources and Microsoft 365 services to create comprehensive solutions.
- Features:
- Power Apps: Build custom applications for web and mobile platforms with a visual interface and pre-built templates.
- Power Automate: Automate workflows by creating triggers, actions, and approvals for a wide range of tasks and applications.
- Connectors: Leverage a vast library of connectors to integrate with third-party services, databases, and APIs.
Viva Learning
- Benefits:
- Continuous Learning: Promote a culture of continuous learning by providing access to a wide range of training resources.
- Personalized Learning: Tailor learning paths and content to individual employee needs and career goals.
- Analytics Insights: Gain insights into employee skill development and training effectiveness through analytics.
- Features:
- Content Aggregation: Collect and organize learning content from various sources, including LinkedIn Learning and Microsoft Learn.
- Learning Pathways: Create customized learning pathways and assign courses to specific roles or departments.
- Skill Tracking: Track employee progress, certifications, and skill development over time.
Information Governance
- Benefits:
- Data Compliance: Ensure compliance with data protection regulations, industry standards, and organizational policies.
- Data Classification: Automatically classify and label sensitive data to apply appropriate protection measures.
- Data Retention and Deletion: Set retention policies and automate data disposition to manage data throughout its lifecycle.
- Features:
- Data Classification and Labeling: Classify and label data based on sensitivity levels, enabling secure handling and sharing.
- Retention Policies: Create and enforce retention policies to retain or delete data as required by regulations and policies.
- eDiscovery: Conduct eDiscovery searches to identify, preserve, and collect data for legal and compliance purposes.
Information Protection
- Benefits:
- Data Security: Protect sensitive information by applying encryption, access controls, and rights management.
- Data Loss Prevention: Prevent unauthorized sharing or leakage of sensitive data, ensuring compliance with data protection regulations.
- Monitoring and Reporting: Gain visibility into data usage, sharing, and potential security risks through detailed monitoring and reporting.
- Features:
- Azure Information Protection: Apply labels and protection to documents and emails, ensuring data remains secure even when shared outside the organization.
- Data Loss Prevention (DLP): Configure policies to prevent data leaks via email, chat, or file sharing in Microsoft 365 services.
- Advanced Threat Protection (ATP): Detect and protect against email threats and phishing attacks that may compromise data security.
Identity and Access Management
- Benefits:
- Security and Access Control: Ensure only authorized users have access to resources, reducing the risk of unauthorized access.
- Single Sign-On (SSO): Simplify user authentication with SSO, enabling users to access multiple applications with a single set of credentials.
- Multi-Factor Authentication (MFA): Enhance security by requiring additional verification steps beyond passwords.
- Features:
- Azure Active Directory (Azure AD): Manage and secure user identities and access to resources in the cloud.
- Single Sign-On (SSO): Enable users to access Microsoft 365 and other applications with a single login.
- Conditional Access: Implement policies that control access based on conditions like user location, device health, and more.
Microsoft Defender for Office 365
- Benefits:
- Advanced Threat Protection: Protect your organization's email, documents, and cloud-based applications against advanced threats, including phishing and malware attacks.
- Real-Time Threat Detection: Detect and respond to threats in real-time, reducing the risk of security breaches and data loss.
- Email Security: Enhance email security with anti-phishing, anti-spoofing, and anti-spam features to safeguard communications.
- Features:
- Threat Protection: Provides robust threat protection, including anti-phishing, anti-malware, and safe attachments, to secure email and collaboration platforms.
- Real-Time Alerts: Receive real-time alerts and notifications of suspicious activities, allowing for immediate incident response.
- Advanced Reporting: Access detailed reports and analytics to gain insights into threat trends and user behavior.
eDiscovery & Auditing
- Benefits:
- Legal and Compliance: Facilitate legal and compliance requirements by conducting efficient eDiscovery searches and audits.
- Data Preservation: Preserve and protect electronically stored information (ESI) for legal and regulatory purposes.
- Risk Mitigation: Identify and mitigate risks by auditing user activity and maintaining comprehensive records.
- Features:
- eDiscovery Search: Conduct eDiscovery searches across Microsoft 365 data sources, including email, SharePoint, and OneDrive, to locate relevant information.
- Legal Hold: Place legal holds on data to prevent its deletion or modification during legal proceedings.
- Auditing and Reporting: Track and audit user activity and access to sensitive data, generating audit logs and reports for compliance purposes.
Microsoft Endpoint and App Management
- Benefits:
- Comprehensive Device Management: Streamline device management across various platforms, including Windows, macOS, iOS, and Android, from a single console.
- App Deployment and Management: Easily deploy, update, and manage applications across a diverse range of devices, ensuring software compliance and security.
- Security and Compliance: Enhance security with policies, compliance checks, and remote device wipe capabilities to protect sensitive data.
- Features:
- Unified Endpoint Management: Manage Windows, macOS, iOS, and Android devices, including configuration, security policies, and app deployments, through Microsoft Intune.
- App Deployment and Updates: Centrally deploy and update applications to devices, ensuring users have access to the latest software and security patches.
- Conditional Access: Implement conditional access policies to control access to company resources based on device compliance and user authentication.
Service Workflow
Ntiva’s highly flexible suite of Microsoft 365 services is tailored to accommodate the unique requirements of each client's project. Beginning with an in-depth Assessment and Planning phase, we gain insights into your organization's IT landscape and business objectives, enabling us to pinpoint specific needs in areas like communication, collaboration, security, and compliance. We offer expert guidance in licensing and subscription, assisting you in selecting the most suitable Microsoft 365 plans while considering your budget, and ensuring a seamless procurement and activation process. Our deployment and configuration services cover the comprehensive deployment of Microsoft 365 applications, with configurations tailored to your precise business needs, including data migration if necessary. Additionally, we provide adaptable data migration and integration, prioritize security and compliance Setup, and offer round-the-clock Support to ensure optimal performance. Our services are finely tuned to your project's unique requirements, ensuring a seamless and successful Microsoft 365 experience for your organization.
The exact services and their scope will be finely tuned to your project's unique needs, ensuring a seamless and successful Microsoft 365 experience tailored to your organization.
- Assessment and Planning:
- Begin with an initial assessment to understand your organization's current IT environment and business objectives.
- Identify specific needs, such as communication, collaboration, security, and compliance requirements.
- Develop a customized plan for Microsoft 365 implementation based on the assessment.
- Licensing and Subscription:
- Assist in selecting the appropriate Microsoft 365 licensing and subscription plans based on your organization's needs and budget.
- Help with the procurement and activation of licenses.
- Deployment and Configuration:
-
- Deploy Microsoft 365 applications and services across your organization.
- Configure settings and security policies to align with your business requirements.
- Migrate existing email, documents, and data to Microsoft 365 if necessary.
- Data Migration and Integration:
- Assist in migrating data from legacy systems to Microsoft 365, ensuring a smooth transition.
- Integrate Microsoft 365 with other business applications and systems for seamless workflow and data sharing.
- Training and Enablement:
- Provide training sessions for end-users to ensure they can effectively utilize Microsoft 365 tools like Outlook, Teams, SharePoint, and OneDrive.
- Security and Compliance Setup:
- Implement security measures, including multi-factor authentication, data loss prevention, and threat protection.
- Configure compliance policies to meet regulatory requirements and industry standards.
- 24/7 Support:
- Provide ongoing technical support for troubleshooting, updates, and maintenance.
Service Assumptions
- Labor associated with normal operations will be billed to client’s service agreement.
- Enablement of additional Microsoft 365 services must be provisioned via a project through Ntiva’s normal service workflow.
- The client is responsible for obtaining Microsoft 365 Subscription(s) directly from Microsoft or through Ntiva Microsoft 365 distributor.
- Client is responsible for all charges related to Microsoft 365 Licensing
- Ntiva will have an Global Admin account created for support purposes
- Client is responsible for any Microsoft 365 licenses required for Ntiva admin account(s) to support deployed Microsoft 365 Solutions
- Ntiva will be provided Delegated Admin Partner (DAP) and Granular Delegated Admin Partner (GDAP) access
- Ntiva’s Microsoft 365 Support will follow three guidelines
- Accessibility
- Ntiva will provide authentication support for all Microsoft 365 services.
- Basic Functionality
- Basic functionality support for Microsoft 365 would include essential features and capabilities that are necessary for users to perform their core tasks in a productivity suite or software bundle provided by Microsoft. This could include features such as move, add, delete and changes to accounts; creating, editing, and saving documents, spreadsheets, and presentations; managing email, contacts, and calendars; collaborating and sharing files with others; accessing cloud storage; and basic troubleshooting and technical support for any issues related to these fundamental functions. Anything beyond Basic functionality will be considered Advance Support.
- Advance Support/Re-design request
- Evaluation will need to be made on the complexity of the change request. Based on complexity additional services will need to be quoted and or designed.
|
Category |
Support Definition |
|
Microsoft 365 Apps |
Accessibility | Basic Functionality |
|
Email, Calendar and scheduling |
Accessibility | Basic Functionality |
|
Teams |
Accessibility | Basic Functionality |
|
SharePoint |
Accessibility | Basic Functionality |
|
Content Services |
Accessibility | Basic Functionality |
|
Insights and analytics | PowerBI Pro |
Accessibility | Basic Functionality |
|
Project and Task Management |
Accessibility | Basic Functionality |
|
Dynamics |
Accessibility |
|
Power apps and Power automate |
Accessibility |
|
Viva Learning |
Accessibility |
|
Information Governance |
Accessibility |
|
Information Protection |
Accessibility | Basic Functionality |
|
Microsoft Defender for Office 365 |
Accessibility | Basic Functionality |
|
Microsoft Defender for Endpoint |
Accessibility |
|
Identity and access management |
Accessibility | Basic Functionality |
|
Endpoint and app management |
Accessibility | Basic Functionality |
|
eDiscovery & Auditing |
Accessibility | Basic Functionality |
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- Reference Chart for Microsoft 365 Support
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