Ntiva's Premium Network Monitoring (Network Monitoring and Management) offers comprehensive visibility into our clients' core network infrastructure. This service ensures swift notifications in case of any network device failures.
Ntiva's Premium Network Monitoring offers comprehensive visibility into our clients' core network infrastructure. This service ensures swift notifications in case of any network device failures. Additionally, it keeps track of device firmware versions and maintains backups of compatible device configurations, facilitating quick restoration when necessary. For a thorough historical analysis, metrics and data for these devices are preserved for one year.
Lan |
Monitor |
Expectation |
Priority |
Tool Used |
|
Backup of network devices |
Yes |
Informational |
P4 |
Logic Monitor |
|
Switch up/down |
Yes |
Actionable |
P1 |
Logic Monitor |
|
Lan FW up/down |
Yes |
Actionable |
P1 |
Logic Monitor |
|
Wi-Fi Access controllers Up/down |
Yes |
Actionable |
P1 |
Logic Monitor |
|
Wi-Fi AP Up/down |
Yes |
Actionable |
P2 |
Logic Monitor |
|
SAN/NAS monitoring |
Yes |
Actionable |
P1 |
Logic Monitor |
|
IPMI Monitoring |
Yes |
Actionable |
Varies |
Logic Monitor |
|
UPS |
Yes |
Actionable |
P2 |
Logic Monitor |
|
Note: Limited based on manufacturers' compatibility. Please speak to your account representative for details. |
|
|
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How it works
Network monitoring is heavily reliant on SNMP connections to provide data on status. Because so many devices use different types of operating systems and processing structures, a universal language to communicate with all of them needs to be in place. Network monitoring uses a collector to gather this and other forms of data and presents it in a meaningful way. The solution also integrates directly with our ticketing system to allow for automatic generation and closing of tickets when healed. It allows us to provide rapid responses to network event and historical clarity to help detect recurring trends.
Deployment
The solution requires a collector to be deployed and attached to the environment. If there are multiple sites, the collector must be able to reach all the locations via secure channel (VPN is the preferred solution) The collector maintains communication with the devices and should be hosted outside the environment to prevent loss of contact with the central reporting system. Our recommendation is to host this on an azure-based server in the cloud if a collector is not available to be used onsite. Deployment is executed by either the onboarding team or the NOC and validated with the customer prior to completion.
Exclusions
Ntiva utilizes network monitoring solutions from globally recognized industry leaders, covering over 3000 manufacturers. The scope of monitoring varies, as some manufacturers offer limited monitoring capabilities, while others may not support it at all. The SNMP standard, despite its wide range of functions, is limited by the access and reporting options manufacturers choose to enable. Some equipment types or specific pieces may not be compatible with standard monitoring and might require customized solutions to ensure similar levels of surveillance as supported devices. These instances are typically identified during deployment, but can also emerge at a later stage as they are discovered.
New or renewing SSP complete or Compliance contracted clients after July 1st 2023
- Clients will receive 10 devices included on their SSP Contract.
- Additional devices will be billed per pricing Tier:
-
- 11-25 devices = $20 per device
- 26-50 Devices = $15 per device
- 51+ Devices = $10 per device
- SKU: LM-MS-PMMA
-
- Agreement will be setup to use “Less Included” with a quantity of 10
- Configurations will be created for each device from LogicMonitor.
- Configuration quantities will be automatically tallied monthly.
AD Hoc Pricing for Block hours
- Network devices will be bill per pricing Tier:
-
- 1-10 devices = $25 per device
- 11-25 devices = $20 per device
- 26-50 Devices = $15 per device
- 51+ Devices = $10 per device
- SKU: LM-MS-PMMA
-
- Configurations will be create for each device from LogicMonitor.
- Configuration quantities will be automatically tallied monthly.
Ownership
NOC Team - Will own the daily operation of this product and will be responsible for:
- Responding to and triaging Network Monitoring Alerts for clients via ConnectWise Manage
-
- Tickets are automatically generated to NOC ConnectWise Manage via API integrations with Logic Monitor.
Onboarding
- Deployment of the product for new clients and renewal clients
- Decommissioning offboarding clients
Product Management Team – Will be responsible for maintaining vendor relationship.
- Meet with vendor for any product enhancement or changes
- Meeting with NOC team about new features and tools released by vendor.
- Product SKU
- Client Agreement Setup
- Client Agreement validation for billing
-
- Billing will be automated
Accounting
- Accounts Receivable and Accounts Payable
Solution Architect/Business Development
- Scoping client environment to obtain the number of devices that require monitoring.
Internal IT
- Creating Accounts for Ntiva staff that require access to the tool.
- Removing Accounts for Ntiva Staff that have offboarded.
