IT Service Descriptions
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      1. Ntiva Service Descriptions
      2. IT Service Descriptions

      Ntiva’s Backup as a Service (BaaS) with SkyDataVault - SOW

      Protect your company’s data with Ntiva’s Backup as a Service (BaaS) with SkyDataVault, a cloud-first data protection solution. This service backs up your workstations and server data to the cloud, without requiring any on-premises storage or cloud re

      FEATURES & BENEFITS

      Backup and Recovery: Ntiva’s BaaS with SkyDataVault offers automated backup of your critical data. In case of data loss, you can quickly recover files, or folders from backup points.

      • Recovery Options
        • Folder and file recovery
        • SQL Database recovery        

      Cloud-Based Recovery: Your data is securely replicated to Ntiva’s BaaS with SkyDataVault cloud infrastructure, ensuring backup data is redundancy and availability.

      Data Retention: Default 90 days backup retention

      100% Cloud-Based Backup: No need for on-premise storage, proprietary appliance, or local backup to eliminate hardware maintenance and storage fees.

      Management and Monitoring: The service includes management portal for configuring backups, monitoring system health, and managing recovery processes.

      Deliverables

      • Cloud based repository created on Ntiva’s BaaS with SkyDataVault console.
      • Backup agents installed on all workstations/servers that require BaaS solution.
      • Backups configured to clients policies or Ntiva’s default policy
        • Ntiva Standard Policy
          • Daily backup to cloud repositories
          • Daily backup maintained for 90 days
        • Previous backups solution removal
        • Alerts configured on backup repositories.

      Service Workflow

      Our service follows a structured workflow to ensure the effectiveness of data backup and recovery:

      • Initial Assessment: We assess your data protection needs and design a customized backup strategy.
      • Backup Configuration: Configure backup jobs, data sources, and retention policies.
      • Regular Backups: Scheduled automated backups to secure repositories.
      • Monitoring: Continuous monitoring of backup health and performance.
      • Alerts and Issue Resolution: Prompt alerts for any backup failures, followed by immediate issue resolution.
      • Data Recovery: In the event of data loss or system failure, initiate data recovery procedures.

      Service Assumptions

      • Labor associated with normal operations will be billed to client’s service agreement.
      • Ntiva’s BaaS with SkyDataVault has two different options based on average backup size per computer per company. Anything about the 1TB average per device will need be discussed with Ntiva Product Team.
        • 1GB to 512GB
        • 513GB to 1024GB
      • Ntiva’s BaaS with SkyDataVault provides data protection and data only recovery capabilities but does not guarantee the prevention of all data disasters.
      • Ntiva’s BaaS with SkyDataVault does not include any local repository for on premise storage of client backups.
      • Ntiva’s BaaS with SkyDataVault does not include a on premise location for recovering failed servers or workstations.
      • Ntiva’s BaaS with SkyDataVault does not include the ability to recover system state of a failed sever or Workstation. Clients who require this ability should use an alternative service such as Ntiva’s DRaaS with SkyDataVault
      • Backup agent is compatible with the following operating systems
        • Windows Server 2016
        • Windows Server 2019
        • Windows Server 2022
        • Windows 10
        • Windows 11
        • x and higher