Ntiva Managed Workstation is a comprehensive and powerful solution designed to streamline the management and maintenance of Ntiva’s clients’ workstations.
Service Description
Ntiva Managed Workstation is a comprehensive and powerful solution designed to streamline the management and maintenance of Ntiva’s clients’ workstations. The offering combines state-of-the-art remote monitoring and management (RMM) tools, in-depth reporting on demand, and patch management tailored to the specific needs of our clients.
Automated Patch Management
Ntiva can ensure that all workstations are up to date with the latest security patches and software updates. Automated patching reduces vulnerabilities and enhances cybersecurity.
Ntiva can customize patch management to fit the specific needs of our clients. For clients with strict compliance requirements, we can begin pushing security patches as soon as they are made available from the vendor. Other clients may prefer a built-in delay (typically one week) for patches to be tested before having them deployed to staff workstations. In cases where specific patches are known to cause issues, we can easily remove and block those patches for all workstations running our agent.
Built in reporting capabilities allow clients to quickly see the overall patching compliance score for their environment as a whole or on an individual workstation basis.
Automated Anti-virus Deployment
Combined with Ntiva’s Antivirus solution, Ntiva can automatically install Antivirus software and report on any workstations that are unprotected.
Monitoring
Ntiva can provide on demand reporting and in most cases alerting for virtually anything clients would want to know about their workstation hardware.
|
Hardware |
Can we report? |
|
Memory |
Yes |
|
CPU |
Yes |
|
Drive Space |
Yes |
|
Drive Failure |
Yes |
|
Hardware |
Yes |
|
Software |
|
|
Installed Applications |
Yes |
|
Version |
Yes |
|
Blocklist |
Yes |
|
Date of installation |
Yes |
|
Security |
|
|
Operating System Updates |
Yes |
|
Security Patches |
Yes |
|
*Application vulnerability patches |
Yes |
|
Firmware updates |
Yes |
|
Event Logs |
Yes |
|
Additonal Information |
|
|
Network information |
Yes |
|
Last logged on user |
Yes |
|
User accounts on the PC |
Yes |
|
Uptime/Idle time |
Yes |
|
Top Processes/Resource Usage |
Yes |
|
Service Status |
Yes |
Remote Access and Remediation
Ntiva technicians can quickly access any workstations running the tool to assist staff having technical issues. Note: Access using the tool requires a staff member to consent to the connection, via a prompt on the workstation. A notice that a technician is connected (including the technician's name) remains clearly visible for the duration of the session.
Upon request, Ntiva can use the built in tools to perform many common tasks without interrupting the user. Examples include, but are not limited to; Command line work, disk cleanup and defragmentation, reviewing windows log files, uninstalling common applications, resetting the password for and unlocking user accounts, and transferring files to and from the workstation.
Deployment
Managed workstation is deployed with an RMM tool. Systems must have the tool installed to be able to gather information and alerts. The tool will be installed by the Onboarding team during client onboarding. After onboarding, new devices will have the tool installed by Ntiva during initial workstation configuration.
Exclusions
The Managed Workstation offering assumes that all systems are current, supported systems with active service plans. Ntiva services on out of date or unsupported Operating systems, hardware, or software is considered best effort and troubleshooting related to these will be provided on a best effort, T&M basis.
