IT Service Descriptions
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      1. Ntiva Service Descriptions
      2. IT Service Descriptions

      Datto-SaaS Backup

      Ntiva’s SaaS Backup with Datto is a robust data protection solution designed to safeguard your organization's critical data stored in various Software as a Service (SaaS) applications. This service provides automated backup, quick data recovery, and

      Ntiva’s SaaS Backup with Datto is a powerful tool designed to ensure the safety and security of your valuable data in cloud-based applications like Microsoft 365 and Google Workspace. With this user-friendly solution, Ntiva can easily back up and recover client files, emails, and data, protecting against accidental deletions and data loss. Rest assured that your critical business information is shielded from unforeseen events, including cyber threats and system crashes.

      Multi-Application Support: Datto SaaS Backup supports Office 365 and Google Workspace

      • Microsoft Office 365 Backup
        • Exchange Online
        • SharePoint
        • OneDrive
        • Teams
      • Google Workspace
        • Google Drive
        • Google Shared Drives
        • Google Mail
        • Google Calendar
        • Google contacts

      Automated Backup: The service offers automated and regular backups of your SaaS application data, ensuring that no critical information is left unprotected. Backups are automatically performed three times a day.

      Quick Data Recovery: In the event of data loss, accidental deletion, or cyberattacks, Datto SaaS Backup allows for rapid data recovery to minimize downtime and productivity loss.

      Retention Policies: Customize data retention policies to meet compliance requirements and business needs, ensuring that historical data is preserved. By default, Ntiva sets all data to be retained indefinitely.

      Security and Compliance: Data is encrypted both in transit and at rest, and the service complies with industry-specific regulations and standards.

      Ransomware Protection: Protect your SaaS data from ransomware attacks with advanced threat detection and recovery capabilities.

      Service Components:

      Here is a list of what can be backed up with Ntiva’s SaaS Backup with Datto Protection for Office 365:

      Mail

      • Shared mailboxes (but not public folders).
      • Group emails (if configured correctly).
      • Notes in Exchange (restored as messages).
      • Office 365 mail (excluding archived mail).

       

      Contacts

      • Office 365 contacts.

      Calendar

      • Office 365 calendars.

      OneDrive

      • All documents in an individual's OneDrive.
      • OneDrive backups support versioning, with a snapshot for each of the three daily backups.

      SharePoint

      • SharePoint Site documents.
      • SharePoint Site templates.
      • SharePoint Site Assets.
      • SharePoint Site Pages.
      • SharePoint Site Collections (Microsoft sites created by admins that do not fall into the SharePoint Root Site collections)

      Teams

      • Public channels, including content, calendar meetings, and conversation messages.

      Deliverables

      • Google G-Suite and/or Microsoft 365 Tenant linked to Datto SaaS backup portal
      • Backups configured to clients policies or Ntiva’s default policy
        • Ntiva Standard Policy
          • Intra-Daily backup retained for 30 days
          • Daily backups retained for 90 days
          • Weekly backups retained for a year
          • Monthly backups for service commitment retention
            • Default is forever
          • Previous backups solution removal
          • Alerts configured on Datto device(s)

      Task 1 – Project Management and Deployment

      • Onboarding team will deploy Ntiva’s SaaS Backup with Datto via onboarding standards procedures.
      • Creation of Client Tenant in backup portal
      • Preparing SaaS Tenant (Microsoft 365 or Google Workspace) for Ntiva’s SaaS backup with Datto
      • Enablement of SaaS Backup
      • Configuration of Data Retention if different than Ntiva’s Standard
      • Alerting configured to standards

      Task 2 – Normal Operations

      This phase includes routine day-to-day operations of Ntiva’s SaaS Backup with Datto Service:

      • Backup Alerts
        • Failed backups
      • Data restoration requests
        • File recovery
        • Folder recovery
        • Email Recovery

      Service Assumptions

      • Labor associated with normal operations will be billed to client’s service agreement.
      • Ntiva SaaS Backup with Datto SIRIS provides data protection and recovery capabilities but does not guarantee the prevention of all data disasters.
      • Ntiva has administrative access to Clients SaaS solutions (Microsoft 365 and/or Google Workspace to enable backups
      • Clients can have Ntiva SaaS backup with Datto enabled on both Microsoft 365 and Google Workspace.
        • Client will be billed for both services

       

      Service Limitation

      Here is a list of limitations for Backupify/Datto Saas Protection for Office 365. These limitations highlight specific scenarios and data types that may not be fully backed up or supported by Backupify/Datto Saas Protection for Office 365.

       

      Email

      • It can back up shared mailboxes but not public folders.
      • It may not back up contacts and calendars if the mail service is disabled or not provisioned.
      • Group emails can be backed up if configured correctly.
      • Profile pictures of Office 365 contacts are not backed up.
      • Attachments referencing OneDrive objects cannot be backed up for contacts and calendars.
      • Backupify/Datto Saas Protection for Office 365 does not back up Office 365 archived mail at this time.

       

      Contacts

      • It does not back up profile pictures of Office 365 contacts.
      • It does not back up shared and group contacts due to API limitations.
      • It cannot access attachments that are references to OneDrive objects through the API and cannot back them up.

       

      Calendar

      • It does not back up shared and group calendars due to API limitations.
      • It cannot access attachments that are references to OneDrive objects through the API and cannot back them up.

       

      OneDrive

      • Shared and group documents are not backed up due to API limitations.
      • Image Libraries in OneDrive are not captured in backups.

       

      Teams

      • Private channels are backed up under SharePoint sites.
      • One to One Chat Messages

       

      SharePoint

      • Backup failures can occur if the root SharePoint site appears in SharePoint's Redirect URLs section.
      • SharePoint Forms
      • Image Libraries or event Lists