24/7/365 EXPERT IT SUPPORT

Need Help?

Here’s How To Contact Ntiva Service Desk

Submit a Ticket

Submit a ticket through our online portal

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Email Us

Send us an email at support@ntiva.com

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Call Us

24/7 support is a dial away

888-996-8482

(888-99-NTIVA)

Ntiva Support Guidelines

Immediate

Response Time: 15 minutes

Critical issues that render the system unusable or cause a complete loss of service

  • System failure that creates a severe business impact.
  • Client cannot perform any tasks.
  • System failure affects all users.
  • No workaround to the problem is possible.
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Quick

Response Time: 1 hour

Major issues that significantly impact the client's ability to perform their core tasks or affect critical functions of the system.

  • System failure that creates a high business impact.
  • Client cannot complete core tasks.
  • System failure affects many users.
  • Workaround to the problem is not available or feasible.
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Normal

Response Time: 4 hours

Minor issues that affect some aspects of operations, but do not prevent the client from performing their core tasks.

  • System failure that creates a moderate business impact.
  • Client can complete most tasks.
  • System failure affects multiple users.
  • Workaround to the problem is available but not optimal.
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Scheduled

Response Time: 24 hours

Non-urgent or routine requests that do not significantly impact operations.

  • System failure that creates a minimal business impact.
  • Client can complete most tasks.
  • System failure affects one or two users.
  • Acceptable workaround to the problem has been identified.

Support Options for Recently Acquired Companies

Click below to access the client support page for recently acquired companies.

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