Many companies look for a local managed IT service provider (MSP) so that they can:
However, many companies find that local providers are too small or lack the expertise that they need. For example, if an MSP is too small, you'll likely run into a situation where all of their technicians are tied up helping other clients and you can’t get onsite support in a timely manner (even if your issue is critical). Or, the MSP may not have the expertise to truly secure your IT infrastructure, leaving you vulnerable to cyberattacks.
Ntiva provides fast, onsite support to companies in most cities across the United States (often within 60 minutes) and gives you access to advanced solutions for:
Plus, with access to 300+ expert technicians, you’ll always have the support you need, when you need it.
In this guide, we start with an in-depth review of Ntiva's managed IT services and the locations we serve. Then, to help you find additional options for managed IT services near you, we also list several MSPs in each state.
Whether you’re looking for a fully managed or a co-managed IT solution, Ntiva has you covered. To learn more about how Ntiva can serve you, book a consultation.
For nearly 20 years, Ntiva has served companies in many different industries including manufacturing, government contracting, financial services, legal services, private equity and more.
Whether you’re looking to outsource all or just some of your IT needs, Ntiva can help you improve productivity, reduce downtime, grow your business, and cut costs.
In the following sections, we provide details on our most popular services and share case studies to show how other businesses have benefited from partnering with Ntiva.
Ntiva’s main offices are located in:
However, we’re dedicated to providing personalized, local onsite support no matter where your office(s) and employees are located, which is why we often find and partner with local MSPs near our clients. Because of these partnerships, we can have a technician onsite within the same day in most cities—often in under an hour.
It can be very difficult to vet your local MSPs to ensure you’ll get the expertise you need and the service you deserve. By partnering with Ntiva, we’re ensuring your issues will be resolved effectively and efficiently.
Case Study: Read about how Ntiva arrived onsite and helped this nonprofit organization recover from a server failure in time for their biggest event of the year.
Most IT issues can be resolved remotely, however, many companies are hesitant to rely on remote MSPs because they are often less responsive than local MSPs.
At Ntiva, we believe you deserve immediate, personalized attention whether we’re helping you in person or remotely. Here’s how we designed our help desk to do just that:
Plus, you’ll have full access to all help desk tickets and reports, which is helpful for knowing what devices are causing the most problems, who’s calling in the most frequently, and more. With this information, you can make informed decisions about your technology investments, such as which devices to upgrade.
If you want to manage some tickets internally (e.g., have us handle day-to-day account lock-outs for example, while your IT department handles more advanced troubleshooting), your IT staff will also have access to our help desk software so that all tickets can be managed in one place.
Related: Remote IT Support Services: 5 Factors to Evaluate an MSP
Many smaller MSPs don’t have the resources or expertise to truly protect your company from cyberattacks.
For example, many MSPs will help you install simple antivirus software and only respond if you call them after an attack takes place. With Ntiva, our security operation center (SOC) monitors your network 24/7 for vulnerabilities and signs of attacks. This gives us the chance to strengthen your network security before an attack happens.
If we do identify suspicious activity, our team responds immediately—often before end-users are aware of the issue.
Here’s an overview of a few other security services you’ll get with Ntiva:
With all of these security measures in place—backed by leading experts—you can enjoy greater peace of mind.
Additionally, many MSPs lack the expertise to help you meet compliance requirements (e.g., CMMC, HIPAA, NIST). Ntiva has extensive expertise on what it takes to meet various regulation requirements and maintain compliance.
Here are a few case studies to show how Ntiva helped other businesses meet various regulatory requirements:
Related: 6 Top Managed Security Service Providers (MSSP) Guide
It can be difficult to find an MSP with expertise for both Microsoft and Apple products. Most MSPs only truly specialize in one or the other, and yet advertise support for both. In this case, they try to use whatever tools and skills they have to find a solution for the devices they’re less familiar with. The problem with this is that Apple and Microsoft operate very differently. They use different names for the same functions and different functions to perform the same task.
If a technician only has experience working with Microsoft products, for example, they may not understand what’s going wrong with an Apple product or how to fix it. Additionally, if they only have Microsoft tools available (e.g., a remote access control tool), they may not be able to use those tools on the Apple product. Even if they can make the tools work and create a solution, it’s unlikely that the solution will last long-term.
That’s why it’s important to work with an MSP who has years of experience working on the products you (and your team) prefer, and that they’re using the right tools.
Ntiva has separate departments dedicated to Microsoft and Apple. In each department, you’ll work with technicians who have specialized knowledge and use the appropriate tools for the job.
Note: Ntiva is also a Dell Gold Partner and a Cisco partner.
Many MSPs operate under a break-fix mentality where they only help you with an issue if you reach out after something breaks.
At Ntiva, we help you address issues before they happen in two key ways:
Additionally, our IT experts can help you plan for future business growth, stay up-to-date with the latest technology, find more efficient solutions to cut IT costs, and much more.
Note: To stay ahead of IT issues, some companies like to have a technician onsite on a recurring basis to check-in, answer questions, and address any problems. We’re happy to accommodate you, if you’re interested in a similar arrangement.
Case Study: A large nonprofit was in a continuous cycle of fixing issues with their outdated and expensive IT infrastructure. Read about how Ntiva helped them upgrade their systems and cut IT costs by over 50%.
Many companies end up working with multiple cloud service companies to cover all their business needs (e.g., cloud security, data backup, virtual servers, and more). Many MSPs will help you implement these solutions and solve issues when they arise, but you’ll still have to manage each of them separately.
On the other hand, Ntiva lets you consolidate all of your cloud solutions in one place—from data backup storage to remote access desktop solutions.
Ntiva cloud solutions include:
Finally, many cloud solutions charge you based on how much bandwidth you use within a given timeframe. This makes it difficult to plan your budget and can quickly add up. Ntiva’s cloud services are offered for a flat-rate fee so you always know how much to budget for.
If you think Ntiva could be the right managed IT support service for your organization, book a consultation today.
Related: 6 IT Support Companies in the U.S. (New York, Chicago, and More)
Related: Managed IT Services NYC: 2023 Guide
Ntiva provides onsite information technology support in all 50 states. To learn more about Ntiva services near you, book a consultation today.