Co-managed IT services let you outsource tasks that your internal team doesn’t have the time or expertise to manage. Rather than replace your internal IT team, co-managed services supplement and support your existing IT efforts.
At Ntiva, we offer a wide range of IT support services that you can pick and choose from including:
Ntiva services are supported by over 300 IT experts, over 20 years of experience, and an extensive suite of resources.
In this article, we’ll take a deep dive into a few of Ntiva’s IT services and share how other companies have benefited from a co-managed partnership with Ntiva. Then, we’ll answer frequently asked questions about co-managed IT services.
Table of Contents
Ntiva helps you fill gaps in your IT security, support, and infrastructure without having to hire, train, and manage additional headcount. To see how we can help you use technology to grow and protect your business, book a consultation today.
Ntiva lets you leverage the knowledge of industry experts on nearly any IT topic, the latest security systems and IT tools, and much more for a fraction of what it would cost in-house.
At Ntiva, we work with your team rather than next to your team. Which means you’ll always have complete insight into everything we do (e.g., the tickets we address, what devices are causing the most issues, etc.). Your team will also have access to all of our IT tools (including our help desk software) and we’ll train your team on how to use those tools.
In the following sections, we cover a few of the most common IT tasks companies outsource to Ntiva. If you don't see a service you need, reach out to our team or check our pricing page for a more complete list of services. You can start with just a few services and add others as you grow. This helps ensure your IT is always growing with you instead of slowing you down.
Many internal IT teams reach a point where they spend so much of their time addressing minor day-to-day issues (e.g., account lockouts or printer issues) that they don’t have time for more strategic tasks (e.g., finding and implementing new software to help the company run more efficiently).
Other IT teams find that they can easily manage most day-to-day tasks but certain types of devices or issues are a bigger drain on their time. For example, your internal IT team may have expertise on Windows devices, so Windows issues are quickly resolved. However, when there’s an issue with an Apple device, it takes them much longer to fix the issue.
Outsourcing part or all of your IT support desk can free up your IT staff to focus on the tasks they do best.
Ntiva’s help desk can be molded to fit your needs. Here are a few examples:
In addition to giving you the flexibility to choose what tickets to outsource, Ntiva’s 24/7 help desk comes with many other advantages:
Learn more: 24/7 IT Support Services: An In-Depth Review of Ntiva
“Ntiva is great with managing both the Windows and Mac computers, alleviating the burden on my time, as most employees would come to me first to see if I could fix an issue quickly. Even if they put a ticket in, with the old provider the issue was often not resolved and they would end up back in my office.”
— David Terroba, CASEL Accountant & IT Manager
Read the full CASEL case study here.
Many companies look to co-managed IT support to improve their security and help them meet regulatory requirements (e.g., HIPAA or CMMC). However, not all MSPs offer the same level of security features.
For example, many data breaches happen because an employee accidentally clicks on a malicious link or is tricked into sharing sensitive information with outsiders. Because of this, ongoing security training for employees is a critical part of your security plan. However, very few MSPs will provide phishing prevention training for your employees.
Ntiva offers a wide variety of advanced security services and features—including fully managed phishing prevention training.
Here’s an overview of those services:
Learn more: 6 Top Managed Security Service Providers (MSSP): 2023 Guide
"One of the biggest advantages of working with Ntiva is they have a whole program for on-going cybersecurity education and training. The best cybersecurity measures in the world can easily be negated if your people aren't trained."
—Jocelyn Hsu, Paradyme CAO
Read the full Paradyme case study here.
Backing up your data and outlining a detailed disaster recovery and business continuity plan is key for ensuring your business survives data breaches, natural disasters, and other unforeseen events. However, trying to maintain a comprehensive backup and disaster recovery (BDR) plan can be costly and time-consuming to do on your own.
BDR planning is another area where Ntiva can help. With over 20 years of experience, we can help make sure your BDR plan includes all the necessary elements such as procedures for how and when data will be backed up or where employees will find the information they need to continue with their work in the case of an emergency. We will also help you implement and maintain ongoing backup activities.
In the event of a disaster, our team will respond immediately to get you up and running quickly.
Note: For many companies, an effective backup solution means migrating to the cloud, which can be a huge task. Visit this page to learn more about our cloud services (including cloud migration support).
Onboarding and offboarding is an important to do properly for several reasons:
Implementing thorough onboarding and offboarding procedures can be a tedious, time-consuming task that keeps your team from completing goals more clearly related to profit. Additionally, having remote workers (as more and more companies do) makes onboarding and offboarding more complicated.
Let Ntiva handle onboarding and offboarding for you. Having worked with hundreds of companies, we know how to streamline the process to ensure efficient and secure employee transitions. We also have all the right tools and procedures for handling remote workers.
From an IT perspective, one of the best ways to increase productivity is to look for and address IT issues before they affect your team.
Ntiva offers many services to help you proactively manage your IT network. We start by analyzing your network to find trends that may tell us when there will be a problem with your network. By spotting potential problems early on, we can take measures to minimize their impact.
Evaluating network patterns also lets us schedule routine patches and system updates at convenient times when it will have the least impact on productivity. Part of these routine updates is making sure all of your software licenses are up to date so your employees will always have access to the tools they need.
Ntiva also offers 24/7 network monitoring. If there’s an outage or a glitch in your network, our team will address the problem right away—often fixing the issue before your team is aware of it.
Keeping detailed documentation of what devices you own (make, model, etc.), warranty expiration dates, which ones are operational, who’s using what software, what each resource is costing you, and more can help you make decisions that cut costs and direct spend towards more productive resources.
However, keeping track of all of this can be a huge headache and may take time away from implementing any changes.
That’s why we provide and maintain detailed documentation for all of our clients. If you need help procuring additional software or IT infrastructure, we can help. We can also work with your team to find ways to cut costs and get the most out of your IT efforts.
If you think Ntiva could be the right IT service provider to complement your team, book a consultation.
“Bryles Research has been working with Ntiva for more than 11 years… Anytime I’ve had any kind of issue, they’ve been very good about addressing it. We are very happy with Ntiva's ability to provide strategic advice beyond the tactical "break-fix" service that many other MSPs provide.”
— Scott Bryles, Bryles Research CEO
Read the full Bryles Research case study here.
The main advantage of co-managed IT services over growing your in-house IT team is that it’s more cost effective. Depending on what type of IT help you need (e.g., low-level help desk support or an experienced vCISO) the average salary could be anywhere from $35,000 up to $250,000 per year (not to mention benefits). Then, you also need to consider the cost of software and tools your team will need to provide the level of support you need. All of this adds up quickly.
On the other hand, Ntiva services are available starting at $84/month per end-user (this package includes many of the services discussed above). Plus, you’ll be able to leverage the expertise of nearly 20 years of experience working with hundreds of companies.
Some companies working in a co-managed situation get frustrated by a lack of control, lack of insight into their IT operations, poor service, and more. However, most of these issues can be solved if you know what to look for in an MSP.
Co-managed IT services are typically a good fit when you have a team of IT professionals but you’ve simply grown beyond the capacity they have to manage IT work. (If you don’t have an internal IT team, you may want to consider fully managed IT services.) It’s also helpful when the company is willing to invest in improving their IT.
Ideally, you should be able to outsource any IT projects that you want to, however, not all MSPs offer the same services. We recommend considering what services you need now and what services you may need in the future. Then, choose an MSP that offers those services and more.
Here are a few questions to consider to when choosing an managed service provider:
Learn more: Remote IT Support Services: 5 Factors to Evaluate an MSP
Ntiva co-managed IT solutions are often the best fit for small to midsize companies that have an internal IT department, but need supplemental IT support and/or expertise in a particular area.
With Ntiva, you can outsource or supplement any of your IT needs—from a help desk to 24/7 security monitoring. We support companies in many different industries including government contracting, nonprofit organizations, legal, finance, healthcare, private equity/mergers and acquisitions, and manufacturing. We have locations all over the U.S. and offer support to companies anywhere in the U.S.
As your business grows, Ntiva lets your IT grow with you. Book a consultation today.
“Every single company today is completely reliant on technology for growth and success. Companies who are technology enabled have a distinct competitive advantage."
— Ira Starr, Streetsense CFO
Read the full Streetsense case study here.
Want to learn more about Co-Managed IT Services for your business? See Ntiva’s Co-Managed IT Services.