Technology Guidance for Business Leaders | Ntiva Blog

Co-Managed IT for Businesses: The Risks of Doing IT Alone

Written by Margaret Concannon | Jan 21, 2025

Overseeing business IT operations is a significant challenge. With the constant advancement of technology and the growing number of cybersecurity threats, IT management has become more complex than ever.

Many companies default to depending solely on their in-house internal IT department—committed experts who diligently ensure systems remain operational and protected. 

But even the best in-house teams have limits.

As demands grow, gaps inevitably form. Whether it’s the expertise required to implement emerging technologies, the resources needed to fend off sophisticated cyberattacks, or the agility to scale IT support during periods of rapid growth, going it alone can expose businesses to significant risks. 

This is where co-managed IT services come in. By partnering with a trusted provider, businesses can gain the expertise, flexibility, and scalability needed to address these challenges head-on. In this blog, we’ll explore the hidden risks of managing IT entirely in-house and show why co-managed IT is an essential strategy for modern businesses looking to stay secure, efficient, and future-ready. 

The Hidden Risks of Relying Solely on Internal IT 

Relying entirely on an internal IT team may seem like the most straightforward approach to managing technology, but it often comes with significant, unseen risks. As businesses grow and IT challenges become more complex, the limitations of a purely in-house strategy can hinder performance and expose your organization to vulnerabilities. 

Burnout and Overextension 

When internal teams are stretched too thin, the quality of their work inevitably suffers. Mistakes can occur, response times slow down, and morale dips, leading to a cycle of inefficiency that affects not just IT but the entire organization. Overworked IT staff are also more likely to leave, creating additional stress and gaps in coverage. In fact, a 2023 report by Workforce.com revealed that 59% of U.S. workers felt burned out in their current job.  

Limited Expertise 

Technology evolves rapidly, and it’s unrealistic to expect an in-house team to master every emerging tool, platform, or regulatory requirement. Specializing in everything from cloud solutions to cybersecurity to compliance requires resources most internal teams simply don’t have. This lack of expertise can lead to missed opportunities and increased risks. 

Security Vulnerabilities 

With cyber threats growing more sophisticated by the day, IT teams need to be proactive, not reactive. Unfortunately, overwhelmed teams often lack the time or bandwidth to stay ahead of these threats, leaving businesses exposed to breaches, data loss, and regulatory penalties. 

Scaling Challenges 

When businesses grow or experience sudden shifts in demand, IT infrastructure needs to keep pace. Internal teams often struggle to scale support quickly enough, resulting in service disruptions, project delays, and frustrated end-users. 

Cost Inefficiencies 

Investing in IT tools and training is essential, but doing so without leveraging economies of scale can lead to overspending. Internal teams may purchase tools or implement solutions that don’t fully align with the organization’s needs, leading to wasted resources and higher costs over time. 

By addressing these risks head-on,, businesses can avoid unnecessary downtime, inefficiencies, and vulnerabilities. This is where co-managed IT services shine—offering the expertise, scalability, and cost-effectiveness needed to fill these gaps and strengthen overall IT operations. Up next, we’ll explore how co-managed IT services mitigate these risks and create a foundation for success. 

6 Ways Co-Managed IT Mitigates Common Business Risks

Co-managed IT services are designed to address the gaps and vulnerabilities that often arise when relying solely on internal teams. By combining the strengths of your in-house IT staff with the expertise and resources of an external partner, co-managed services create a more resilient and scalable IT strategy. Here’s how: 

1. Expanded Expertise

Co-managed IT providers bring specialized skills and deep knowledge across a wide range of technologies, from advanced cybersecurity solutions to emerging IT infrastructure tools. This ensures your business has access to the right expertise without the need for constant training or costly full-time hires. 

2. Proactive Security Support

With a co-managed approach, your IT environment benefits from continuous monitoring, threat detection, and vulnerability management. This proactive stance not only reduces the risk of breaches but also helps your business stay compliant with ever-evolving cybersecurity regulations. 

3. Scalable Solutions

Business needs can change in an instant, whether it’s a sudden surge in growth or the implementation of a new IT project. Co-managed IT services offer flexible, scalable support that adjusts as your organization evolves, ensuring your IT infrastructure remains aligned with business goals.

4.Collaborative Partnership

Rather than replacing your in-house team, co-managed IT works alongside them, providing complementary support to lighten the load. This collaboration prevents burnout, boosts morale, and enables your internal team to focus on strategic initiatives instead of being bogged down by day-to-day tasks. 

5. Cost Efficiency at Scale

By leveraging economies of scale, co-managed IT services help businesses optimize their IT spend. Whether it’s access to enterprise-grade tools or streamlined processes, co-managed IT ensures you get the most value out of your investments without unnecessary overhead. 

6. Strengthened IT Strategy

A co-managed IT provider doesn’t just solve immediate problems—they help you build a forward-thinking IT strategy. From addressing IT team challenges to optimizing IT risk management, this partnership ensures your business is prepared for growth and equipped to tackle future challenges. 

By bridging the gaps in expertise, security, scalability, and cost efficiency, co-managed IT services provide a practical solution for modern businesses looking to enhance IT operations while minimizing risks. Read on to learn how... 

RELATED READING: How to Improve Cloud Security: 9 Expert Strategies 

The Benefits of Co-Managed IT Services

Co-managed IT services don’t just fill gaps—they empower businesses to thrive by providing tailored expertise, proactive solutions, and seamless collaboration. Let’s explore a real-world example of how a co-managed partnership mitigates risks and drive success. 

Client Spotlight: Overcoming IT Challenges at a Multi-Practice Dental Organization

For Stanbrick Dental Group, a dental services organization managing nine practices, the IT landscape was becoming increasingly complex. Tor Boyesen, head of IT and facilities, faced mounting pressures, from handling cybersecurity concerns to scaling infrastructure across multiple locations. While he brought significant expertise to the table, certain challenges required a deeper bench of specialized knowledge: 

  • Backup and Recovery Lifesavers: When a third-party vendor unexpectedly removed a server containing over a decade of 3D imaging scans, Tor turned to his co-managed IT partner for help. The team quickly restored the data from backups, avoiding what could have been a catastrophic loss. This incident highlighted the importance of having robust data protection systems managed by trusted experts. 
  • Domain Expertise in Action: Stanbrick’s practice management system required precise domain configuration changes to ensure critical communications with patients weren’t blocked by aggressive spam filters. Co-managed IT specialists stepped in, leveraging their advanced understanding of DKIM, DMARC, and SPF records to resolve the issue swiftly, restoring essential email functionality. 
  • Seamless Scalability Across Locations: Transitioning nine locations to a new internet provider posed logistical and technical challenges. From reconfiguring firewalls for failover support to implementing a T-Mobile backup solution, the co-managed IT team provided the expertise and resources needed to ensure uninterrupted connectivity. 
  • Specialized Support When It Matters: Despite Tor’s technical capabilities, there were instances—such as complex server configurations or WatchGuard administration—where having a knowledgeable partner made all the difference. As Tor put it, “I couldn’t possibly do what I do without them.” 

Tangible Results That Drive Success 

Co-managed IT services deliver clear, measurable benefits that transform IT challenges into opportunities. Here are some key outcomes organizations like Stanbrick have achieved: 

  1. Improved Data Security: Restored critical imaging data and ensured robust backup protocols. 
  2. Enhanced Team Productivity: Freed up internal IT resources to focus on strategic priorities. 
  3. Operational Resilience: Reduced downtime with scalable infrastructure and reliable failover systems. 
  4. Streamlined Communication: Resolved domain-related email issues, ensuring patients received timely information. 
This story shows just how impactful co-managed IT services can be. By filling gaps in expertise, scalability, and risk management, these partnerships give businesses like Stanbrick Dental the confidence and flexibility to thrive. 

Is It Time to Rethink Your Co-Managed IT Strategy? 

Your IT strategy is essential to keeping your business competitive, but as demands grow and technology evolves, even the best solutions can show signs of strain. Whether you’re considering co-managed IT for the first time or evaluating your current provider, these 5 key questions can help you identify whether it’s time to make a change—and how the right co-managed IT partner can better serve your needs. 

Are Your IT Resources Stretched Too Thin? 

  • Does your internal team struggle to balance daily tasks with proactive, strategic projects? 
  • Are you seeing signs of burnout or frequent turnover within your IT department?  

Do You Have the Right Expertise Available? 

  • Are there gaps in your current provider’s ability to support specialized technologies, like advanced cybersecurity or cloud architecture? 
  • Are delays or unresolved issues preventing your team from working efficiently? 

Is Your IT Infrastructure Truly Scalable? 

  • Does your current setup adapt seamlessly to growth or fluctuating demands? 
  • Do you face roadblocks when rolling out projects or updates across multiple locations? 

How Strong Is Your Cybersecurity Posture? 

  • Is your co-managed partner proactive in addressing emerging threats and ensuring compliance? 
  • Are you confident that your current approach to security is as robust as it should be? 

Are You Maximizing the Value of Your IT Budget? 

  • Are you spending more than necessary on tools, training, or resources without seeing a return on investment? 
  • Have you explored opportunities for cost efficiency with a more strategic co-managed IT provider? 

If these questions reveal gaps or frustrations, it may be time to rethink your approach. The right co-managed IT partner provides not just support, but strategic alignment to help your business thrive.  

Strengthen Your Business with Co-Managed IT 

As technology keeps advancing and business needs expand, it becomes more apparent that depending only on your internal IT team can be a bit risky. From finding the right talent and tackling cybersecurity issues to handling growth and managing costs, these challenges can make it tough for your organization to flourish.

Co-managed IT services offer a proactive, strategic solution, bridging gaps and empowering your internal teams with the expertise and flexibility needed to overcome even the most complex challenges. Whether you’re looking to reduce risks, streamline operations, or position your business for growth, a co-managed approach can provide the support and innovation your organization needs. 

Don’t wait for the cracks in your IT strategy to become roadblocks. Take the first step toward a stronger, more resilient IT framework by exploring how co-managed IT can enhance your operations and help your business succeed. Let’s discuss how a co-managed IT partnership can transform your business.