The 5 Best MSPs for Dental IT Support & Cybersecurity

Running a dental practice—or an entire DSO— today requires more than skilled care and patient dedication—it demands a robust, seamless IT infrastructure. From managing sensitive patient data across multiple locations to ensuring strict compliance with regulations like HIPAA, scalable, secure technology is essential for long-term success. 

For DSOs and multi-location dental groups, partnering with a specialized dental IT managed service provider (MSP) has become a key business decision. The right MSP can streamline operations across all practices, secure patient information, and provide proactive support services to minimize downtime. But with so many providers offering IT services, how do you choose the one that truly understands the needs of DSOs and growing dental practices? 

• 8 Key Factors to Consider When Choosing a Dental IT MSP
• #1: Ntiva: Comprehensive IT Support Beyond Dental Practice Needs
• #2: Nova Computer Solutions
• #3: Sunset Technologies
• #4: Zenith Dental IT
• #5: Pact-One Solutions
• Choosing the Right MSP for Your Dental Practice

This guide covers key factors DSOs and dental practices should consider when choosing a MSP. We compare five providers specializing in multi-location groups, DSOs, and solo practices, highlighting expertise in practice management software, 24/7 support, and advanced security. Use this guide to make a strategic, informed decision. Let’s dive in.

8 Key Factors to Consider When Choosing an MSP for Dental IT Support

Choosing the right IT Managed Service Provider (MSP) is critical for the success of your dental practice. Beyond just managing your IT infrastructure, the right MSP should act as a strategic partner, helping your practice leverage technology to scale efficiently and stay competitive. Here are the most important factors to evaluate when making your decision: 

1. Industry-Specific Expertise

Dental practices rely on specialized software like Dentrix, Eaglesoft, and Open Dental, alongside strict compliance with HIPAA and ADA regulations. An effective dental IT MSP must not only understand these unique requirements but also have hands-on experience in supporting dental technologies. Without this expertise, your practice may face disruptions, inefficiencies, or compliance risks. 

2. Proven Track Record

An MSP’s history of serving dental practices speaks volumes about their reliability. Look for providers with years of experience in the dental industry, as well as case studies or testimonials from clients. A strong track record demonstrates their ability to deliver consistent, high-quality service tailored to your needs. 

3. Comprehensive Service Offerings

From basic IT support to advanced cybersecurity and disaster recovery, a dental IT MSP should offer a wide range of services to address all aspects of your practice’s IT needs. This includes cloud solutions, dental software integration, and proactive monitoring to ensure your systems stay secure and operational. 

4. 24/7 Support

Dental practices often operate outside traditional business hours, and IT issues don’t wait for convenient times. A reliable MSP will offer round-the-clock support, ensuring that your systems remain functional, and that help is available whenever you need it. 

5. Scalability and Customization

As your practice grows, your IT needs will evolve. A capable MSP will offer scalable solutions that grow with your practice and provide customized services tailored to your specific goals, whether you’re a solo practitioner or a multi-location dental group. More importantly, they should help you future-proof your operations by integrating cutting-edge solutions like AI-driven automation, predictive analytics, and digital transformation strategies that optimize workflows, improve patient experiences, and enhance operational efficiency. 

6. Advanced Security & Compliance Measures

Patient data is a prime target for cybercriminals. An effective MSP will provide robust security measures, including ransomware protection, phishing prevention, and proactive monitoring to safeguard your data and maintain patient trust. Additionally, they should offer HIPAA-compliant AI tools and cloud-based solutions that strengthen security while streamlining administrative processes. T. 

7. Strategic IT Partnership for Growth

The right MSP is more than just an IT provider—they are a strategic dental technology partner that helps your practice scale and stay ahead of industry trends. Look for a provider that goes beyond troubleshooting and maintenance to offer business intelligence solutions, AI-powered patient engagement tools, and digital transformation consulting. By aligning your IT strategy with your long-term business goals, they can help you create more efficient workflows, optimize resource allocation, and improve decision-making. 

8. Pricing Transparency

Unexpected costs can derail budgets and lead to frustration. Look for an MSP with clear, upfront pricing—whether they offer flat-rate fees or flexible plans—and avoid those with hidden fees or ambiguous pricing structures. 

Selecting the right dental IT MSP isn’t just about technical support—it’s about finding a partner that understands the unique demands of a dental practice. With these factors in mind, let’s explore five leading dental IT MSPs that specialize in serving dental practices and DSOs. Each provider brings a unique set of capabilities, and by comparing their services, strengths, and areas of expertise, you’ll be better equipped to choose the best IT partner for your practice. 

#1: Ntiva: Comprehensive IT Support Beyond Dental Practice Needs 

With over 20 years of experience, Ntiva brings unmatched expertise not only in dental IT solutions but also in serving businesses across a wide range of industries. This broad perspective allows us to deliver comprehensive, cutting-edge services that elevate your dental practice while meeting the diverse and evolving needs of your operations. From single-office practices to multi-location DSOs, Ntiva provides scalable IT solutions that ensure smooth, secure, and compliant systems. 

Why Ntiva Stands Out 

• Full-Service Expertise Across Industries: Unlike dental-only IT providers, Ntiva’s experience spans multiple industries, giving us an edge in implementing advanced IT strategies and best practices tailored to your unique needs. 

• Dental Practice Management Mastery: We seamlessly integrate and optimize software like Dentrix, Eaglesoft, and Open Dental to improve workflows and enhance patient care. 

• Cutting-Edge Imaging Support: From digital radiography to 3D imaging, we ensure your diagnostic systems operate at peak performance. 

• Proactive Compliance Management: Stay ahead of HIPAA and other regulatory requirements with comprehensive security protocols and expert guidance. 

• 24/7 Proactive Monitoring and Support: Minimize downtime with round-the-clock monitoring and support to address issues before they impact operations. 

Comprehensive IT Services for Dental Practices 

Streamline Operations with Tailored IT Solutions Dental practices rely on technology for scheduling, billing, diagnostics, and patient communications. Ntiva ensures these systems work in harmony to enhance efficiency: 

• Practice Management Integration: Optimize appointment scheduling, billing, and patient records with seamless software integration. 

• Remote Access Solutions: Empower your team to securely access critical systems from any location. 

• Custom Workflow Enhancements: Tailor IT systems to support the specific needs of your practice. 

Protect Patient Data with Advanced Cybersecurity  

Ntiva’s full-service cybersecurity solutions go beyond the basics, safeguarding your practice against threats while meeting compliance standards: 

• Advanced Security Measures: Protect sensitive patient information with multi-layered defenses against ransomware, phishing, and data breaches. 

• 24/7 Security Operations Center (SOC): Ensure continuous monitoring and rapid response to potential threats. 

• HIPAA Compliance Simplified: Leverage Ntiva’s expertise to meet and maintain regulatory requirements with ease. 

Elevate the Patient Experience  

Technology plays a critical role in patient satisfaction. Ntiva helps dental practices deliver exceptional care with IT solutions that enhance every touchpoint: 

• Patient Portals: Simplify communications and provide secure access to scheduling and patient records. 

• Digital Imaging Optimization: Maximize diagnostic accuracy with seamlessly integrated imaging systems. 

• Unified Communication Tools: Strengthen collaboration across your team and improve patient interactions. 

Future-Proof Your Practice  

As the dental industry evolves, Ntiva helps your practice embrace innovation with confidence: 

• AI-Powered Diagnostic Tools: Harness artificial intelligence to improve diagnostic accuracy and patient outcomes. 

• 3D Imaging and Cloud Solutions: Adopt scalable, secure technologies that support multi-location growth and innovation. 

A Partner Beyond IT Support  

Ntiva goes beyond dental IT needs by offering strategic support for all aspects of your business. From advanced cybersecurity to business process improvement, our services empower practices to grow confidently and securely. 

CASE STUDY: Powering Growth: How Ntiva Supports Stanbrick Dental Group’s Expanding Operations

#2: Nova Computer Solutions

Nova Computer Solutions is an IT service provider specializing exclusively in the dental industry across the United States. With over 20 years of experience, they focus on delivering tailored IT solutions to dental practices, ensuring that technology enhances patient care and practice efficiency. 

Services Offered: 

• Managed IT Services: Provides 24/7 monitoring and management of dental practices' technology infrastructure to ensure smooth and efficient workflows. 
  

• Cloud Services: Assists dental practices in transitioning to cloud-based solutions, including cloud migration, hosting, and data storage services. 
  

• HIPAA Compliance: Ensures that dental practices adhere to HIPAA regulations, protecting sensitive patient information and maintaining a secure environment. 
  

• Cybersecurity Services: Offers comprehensive cybersecurity solutions and support team to safeguard dental practices against potential threats and vulnerabilities. 
  

• Data Backup Services: Provides data backup solutions to protect critical information and ensure business continuity in case of data loss. 
  

• IT Consulting: Offers expert advice and recommendations to help dental practices make informed decisions regarding technology investments and infrastructure.
  

Nova Computer Solutions emphasizes a client-centric approach, working closely with dental practices to understand their specific challenges and develop customized solutions. Their team of experienced professionals provides personalized support tailored to the unique needs of each practice. 

#3: Sunset Technologies 

Sunset Technologies is a comprehensive provider specializing in custom technology solutions with a focus on dental IT compliance and cybersecurity protection. With over 100 employees, they serve dental practices and Dental Service Organizations (DSOs) across the United States, emphasizing security, integration, and relationship-building to support their clients. 

Services Offered: 

• Managed IT Services: Provides 24/7/365 remote technical support, on-site technical support, and proactive monitoring to ensure optimal performance and uptime for your dental office.
  

• Security and Compliance: Offers robust security measures, including managed antivirus, network device management, web and content filtering, and HIPAA compliance assistance to safeguard patient data and ensure regulatory adherence. 
  

• Data Backup and Disaster Recovery: Provides comprehensive data backup solutions and disaster recovery planning to protect critical information and maintain business continuity. 
  

• Technology Integration: Specializes in integrating various technological components within dental practices to enhance hardware and software efficiency, streamline workflows, and improve patient care. 
  

• HIPAA Compliance: Assists dental practices in achieving and maintaining HIPAA compliance through comprehensive assessments and practical implementation strategies. 
  

Sunset Technologies offers flexible service packages tailored to the unique needs of each dental practice or DSO. Their solutions are designed to scale with the growth of their clients, ensuring that technology infrastructure remains robust and efficient as practices expand. 

#4: Zenith Dental IT 

Zenith Dental IT is a specialized IT service provider dedicated to supporting dental practices across the United States. With over 15 years of industry experience, their team comprises engineers with extensive knowledge of dental technology, delivering solutions tailored to the unique needs of dental professionals. 

Services Offered: 

• Managed IT Support: Provides fast and reliable IT assistance to ensure seamless practice operations. 
  

• Secure Cloud Backups: Offers secure off-site data backup solutions to protect critical patient information. 
  

• Hosted Cloud Servers: Ensures minimal downtime with cloud-based server solutions. 
  

• Endpoint Detection and Response: Utilizes advanced tools to monitor and protect devices from potential threats. 
  

• Secure Remote Access: Enables practitioners to access practice data securely from any location. 
  

• HIPAA Compliance Assistance: Assists practices in achieving and maintaining compliance with HIPAA regulations. 
  

• Secure Anti-virus Protection: Implements robust antivirus solutions to safeguard against malware and other cyber threats. 
  

• Vulnerability Assessments: Conducts thorough evaluations of IT infrastructure to identify and address potential security weaknesses.
  

Zenith Dental IT caters to a wide range of dental practices, from solo practitioners to large Dental Service Organizations (DSOs). Their nationwide presence, with engineers covering every time zone, allows them to provide prompt support and, when necessary, deploy on-site assistance, sometimes on the same day. 

#5: Pact-One Solutions 

Pact-One Solutions is a dental IT company providing nationwide IT support to dental practices and Dental Service Organizations (DSOs) across the United States. With over 20 years of experience, they serve more than 350 clients, offering personalized IT solutions to enhance practice efficiency and security. 

Services Offered: 

• Dental IT Support: Provides responsive, expert IT support tailored to the unique needs of dental practices, ensuring seamless operations and minimal downtime. 
  

• Dental IT Consulting: Offers specialized consulting services to help dental practices navigate the complexities of IT, including technology assessments and strategic planning.
  

• Network Security: Implements robust security measures to protect dental practices from cyber threats, ensuring patient data remains confidential and compliant with industry regulations. 
  

• Network Management & Support: Provides comprehensive network management services to ensure optimal performance and reliability of IT infrastructure. 
  

• Backup & Disaster Recovery: Offers data backup solutions and disaster recovery planning to safeguard critical information and maintain business continuity. 
  

• Cloud Services: Assists dental practices in leveraging cloud technologies for enhanced accessibility, scalability, and collaboration.
  

With a focus on the dental industry, Pact-One stays abreast of technological advancements and trends impacting dental practices, ensuring they are well-equipped to offer state-of-the-art IT solutions to their clients.

Choosing the Right MSP for Your Dental Practice

Selecting the right dental IT Managed Service Provider (MSP) is more than just an IT decision—it’s a crucial step in ensuring security, efficiency, and compliance for your practice. Whether you're a small dental practice or a multi-location DSO, the right MSP should not only support dental software and cybersecurity but also provide scalable, proactive solutions that grow with your business. 

While many providers offer industry expertise, Ntiva stands out as a full-service IT partner, delivering end-to-end managed IT, cybersecurity, and compliance solutions designed to keep your practice running smoothly. With 24/7 support, advanced security, and deep expertise in dental technology, we provide more than just IT support—we provide a foundation for growth and protection. Schedule a free consult today to learn more.